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Data Security Best Practices to Avoid the latest Scam.  

Posted by Rose Doherty on Sep 23, 2015 1:22:40 PM


 How to Avoid the newest Tech Support Scam

Cyber criminals have been preying on consumer fears for many years, peddling fake security software, offering free "security" scans, and sending alarming pop up messages telling you that your computer is infected.  Then they try to sell you, or have you download their "security" software, which turns out to be malware that gives the criminal access to your computer and personal information.

The latest version of the scam begins with a scammer calling  you on the phone.

The caller begins by identifying himself as a computer technician from Microsoft, or another well known company.  They inform you that they have detected a virus, or another type of malware on your computer and try to trick you into giving them remote access to your computer. They may ask you to go to your computer and ask you to perform a series of complex tasks.  They often target a legitimate computer file and claim that it is a virus, and try to scare you into believing that they are calling to help you, and that they can fix your problem.

Once they have gained your trust, there next move is to: 

  •  Ask you to give them remote access to your computer, which allows them to change your settings which will leave your computer vulnerable to attack.
  • Try to trick you into installing malware that can steal sensitive data, user names and passwords.
  • Direct you to a website and ask you to enter your credit card information and other sensitive data.

Regardless of the tactic, the end result is their making money at your expense, or worse, getting access to confidential information that can become a nightmare for individuals and businesses.

  7 Data Security Best Practices to Protect You From Becomming a Victim of this Tech Support Scam:

  • Do not give anyone you do not know well remote access to your computer, especially someone who calls out of the blue!
  • Caller ID can be deceiving, criminals can hack caller ID numbers and make it appear like they are calling from a legitimate company.  Microsoft does not call consumers to alert them to viruses.
  • Online Search Results can not always be trusted, scammers can (and do) take out ads, and pay big money to get their companies to appear above legitimate companies in search results.  Computer security is a big deal, do not trust a company you don't know.
  • Never give any personal information or credit card information to someone who calls on the phone.
  • Hang up immediately if a caller tries to pressure you into buying a computer security product.
  • Never, ever provide anyone with your password over the phone.  No legitimate company ever calls you and asks for your password.  Hang up immediately if a password is requested by anyone.
  • The National Do Not Call Registry is a great service that will block your number from most telemarketers.  Register your phone number to reduce the risk of being victimized by a scam.

    To learn more about protecting your business from security scams, call IntelliSuite IT Solutions at 877-843-5767, or Click here to submit a request for a phone call from one of our IT security professionals.


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Topics: Security, Data Security, IT Security

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