Healthcare managed IT keeps clinical applications available and patient data protected. For IntelliSuite that means continuous monitoring of the systems clinicians depend on, endpoint and identity security sized to the threat healthcare actually faces, backup that is verified rather than assumed, and a 24/7/365 U.S.-based help desk your staff can reach during a 6am shift change.
We have worked at both ends of the scale. One engagement delivered secure application and desktop access to more than 50,000 employees across 26-plus hospitals. Another gave a nine-physician family practice in Lexington, Kentucky HIPAA-aligned access to patient records from two buildings and from home. The clinical stakes are identical; only the architecture changes.
Clinical Uptime
The EMR, the imaging system, and the dictation tools are the practice. We monitor them as such.
ePHI Protection
Layered endpoint, identity, and email security, with access controls designed around the HIPAA Security Rule.
Recoverable, Not Just Backed Up
Air-gapped copies, daily verification, and quarterly test restores — because a backup you have never restored is a theory.
No IT provider is “HIPAA certified.” Be suspicious of any that says otherwise.
There is no such certification. HIPAA is a regulation enforced by the Office for Civil Rights, and no body issues a compliance certificate to a managed service provider. What a provider can legitimately do is design and operate your environment around the Security Rule's administrative, physical, and technical safeguards, document that work, and stand behind it.
That is what we do. We design our security, backup, and access control practices around HIPAA requirements, and we deliver an annual HIPAA Security Risk Analysis covering your network, endpoints, identity, and backup posture, presented as a written report with a prioritized remediation plan.
- Access controls and audit logging on the systems that hold patient data
- Encryption in transit and at rest, with authenticated remote access
- Documented policies your compliance officer can actually put in a binder
- Workforce security training, which is where most breaches begin
Yes — IntelliSuite signs Business Associate Agreements. Where we support systems that store, process, or transmit protected health information, we execute a BAA with you.
Built Around Clinical Workflow, Not Around a Generic Ticket Queue
A law firm can wait twenty minutes. A physician with a full waiting room and no chart access cannot. Everything below is arranged around that difference.
Clinical Application Availability
- Monitoring and support for the network, servers, virtual desktops, identity, and endpoints your clinical applications run on
- Virtualized clinical desktops that follow staff between locations and shifts
- Multi-site and multi-data-center designs with no single point of failure
- Secure remote access for on-call physicians and after-hours charting
- Dictation, imaging, and peripheral support — the devices that break in exam rooms
- 24/7/365 U.S.-based help desk reachable directly by clinical staff
Security Sized to the Healthcare Threat
- Endpoint detection and response with managed detection and response
- Microsoft 365 identity threat detection against account takeover and token theft
- Firewall monitoring and network segmentation for clinical systems
- Dark web monitoring for exposed staff credentials
- Penetration testing and vulnerability assessments
- Workforce security awareness training
Patient Data Backup and Recovery
- Cloud backup with off-site replication
- Air-gapped copies isolated from ransomware
- Daily verification, not just confirmation that a job ran
- Quarterly test restores with documented results
- Fast restore of a single record set or an entire server
- Recovery expectations agreed in writing before an incident
Compliance and Governance
- Practices designed around the HIPAA Security Rule
- vCISO leadership for organizations without a security executive
- Annual risk assessment with a written remediation plan
- Documentation and evidence your compliance officer can present
- Forensic reporting to support compliance and cyber-insurance requirements
- AI governance before staff paste patient information into a chatbot
Hospital Scale and Practice Scale
26+ Hospitals, 50,000 Employees
One of the largest health systems in the United States needed secure application and desktop access at national scale, with no single point of failure.
- 19,000-plus applications delivered
- 60,000 concurrent desktops with headroom for 120,000
- Twelve pods across two geographically separate data centers
- Epic Clinical Suite and Nuance Dragon in scope
- Continuity design survives loss of an entire data center
4,000+ Users, ePHI Across Locations
A multi-location hospital system needed redundancy across distributed data centers and tighter control of electronic protected health information.
- Active-active sites in separate data centers
- Failover that keeps patient care uninterrupted
- Unified clinical information access at every location
- Centralized virtualization to optimize ePHI security
9 Physicians, 2 Facilities
A Lexington, Kentucky family practice needed patient records reachable by authorized staff from either facility and from home, without compromising HIPAA obligations.
- 35 employees plus nine physicians supported
- Electronic medical records with encrypted remote access
- Perimeter firewall and continuous monitoring
- 24/7/365 help desk covering physicians directly
What Healthcare Clients Say
“We initially thought we lost 12 years of medical information after a double hard-drive failure. IntelliSuite's knowledge, persistence, and dedication recovered all of our information.”
“Our network is very reliable, and the help desk is accessible for our doctors 24/7. This is the most important thing.”
“I can rest easy at night knowing that I have someone that will be able to solve any issue that may arise.”
Serving healthcare organizations from our Chicago and Schaumburg and Louisville and Lexington offices, and nationwide.
Proud to Partner With
Frequently Asked Questions
Is IntelliSuite HIPAA compliant?
No managed service provider can be “HIPAA certified” — the regulation has no certification program, and any vendor claiming one is misrepresenting it. What we do is design our security, backup, and access control practices around the HIPAA Security Rule's administrative, physical, and technical safeguards, document that work, and support your own compliance obligations with evidence and reporting.
Will you sign a Business Associate Agreement?
Yes — IntelliSuite signs Business Associate Agreements. Where we support systems that store, process, or transmit protected health information, we execute a BAA with you.
Which EMR and EHR systems do you support?
We support the infrastructure, access, and availability layer beneath clinical applications rather than administering the EMR itself — the network, servers, virtual desktops, identity, and endpoints your clinical applications run on. In a 26-hospital deployment we delivered Epic Clinical Suite and Nuance Dragon at scale alongside more than 19,000 other applications. We work with your EMR vendor rather than replacing them.
What is a HIPAA Security Risk Analysis, and do you perform one?
The Security Rule requires covered entities to conduct an accurate and thorough assessment of risks and vulnerabilities to electronic protected health information. We deliver an annual HIPAA Security Risk Analysis covering your network, endpoints, identity, and backup posture, presented as a written report with a prioritized remediation plan. It is the document auditors ask for first, and the one most organizations cannot produce.
How do you protect patient data in Microsoft 365?
Email and identity are where healthcare breaches now begin. We deploy behavioral identity threat detection and response for Microsoft 365, which flags account takeover, token theft, and business email compromise in real time and can automatically remediate compromised sessions, mailbox rules, and app registrations — with forensic reporting for compliance and cyber-insurance purposes.
How fast do you respond when clinicians cannot get into the EMR?
Clinical access loss is treated as the highest severity class of incident. Our 24/7/365 help desk is staffed by Level II and Level III engineers, backed by response targets guaranteed in writing in your service agreement, rather than one number advertised for every client.
Can you work alongside our existing IT department?
Yes. In larger health systems we typically supplement internal teams — taking specialized virtualization and access work, after-hours coverage, or a specific project — rather than replacing them. In smaller practices we usually are the IT department.
What happens to patient data if we are hit by ransomware?
Recovery depends entirely on decisions made beforehand. We keep air-gapped backup copies isolated from the production network, verify backups daily rather than assuming a completed job is a good one, and perform quarterly test restores so the recovery path is proven before it is needed. One client believed they had lost twelve years of medical records after a double drive failure; all of it was recovered.