IntelliSuite supports Kentucky organizations from an office at 1935 S. Hurstbourne Parkway in Louisville, backed by a help desk staffed 24/7/365 with 100% U.S.-based Level II and Level III engineers. We serve clients in Louisville, Lexington, Frankfort, and Bowling Green, and we extend across the river into Southern Indiana and up to Cincinnati.
Our Kentucky work started in healthcare, which shaped how we operate here. When your first regional clients are physician practices, you learn quickly that “we will look at it Monday” is not an acceptable answer, and that patient records demand a different standard of care than a file share.
Fully Managed IT
Help desk, monitoring, patching, security, and strategic planning under one predictable monthly fee.
See what is included →Medical Practice IT
EMR availability, HIPAA-aligned security, and a help desk your clinical staff can reach at 6am.
Healthcare IT support →Provider Not Working Out?
Slow tickets, no roadmap, no security reporting. We will assess what you have and tell you plainly.
Request an assessment →What We Have Actually Done Here
A Lexington practice needed patient records reachable from two buildings and from home without breaking HIPAA. A Louisville clinic was tired of refereeing between vendors.
Family Practice Associates — Lexington, KY
Nine physicians and 35 employees across two facilities needed patient records reachable by authorized staff from either location and from home, without compromising HIPAA obligations.
- Application virtualization put the full clinical toolset on any device, any location
- Electronic medical records deployed with encrypted, authenticated remote access
- Perimeter firewall plus continuous monitoring on the IntelliSuite managed platform
- 24/7/365 help desk covering physicians and staff directly
“IntelliSuite takes the burden out of calling multiple vendors to diagnose problems. We no longer have the finger-pointing between vendors we had before.”
One Office, Two Metros, and the Drive Between Them
Louisville and Lexington are about eighty miles apart, which means a provider serving both has to be honest about what it can promise where. We are, and we would rather set that expectation before you sign than after.
- Louisville metro — our office base, including Jeffersontown, Middletown, and the Hurstbourne corridor
- Lexington and central Kentucky — where our Kentucky client work began
- Frankfort and Bowling Green — supported clients across the commonwealth
- Southern Indiana and Cincinnati — the metro does not stop at the river, and neither do we
Everything outside a reasonable drive is handled the way most managed IT already is: remotely, continuously, and by people who answer the phone. Nationwide clients get the same help desk.
Louisville Office
1935 S. Hurstbourne Parkway, Ste 1092
Louisville, KY 40220
Office hours are 8:00 a.m. to 5:00 p.m. Eastern, Monday through Friday. Outside those hours our help desk stays staffed 24/7/365 by 100% U.S.-based Level II and Level III engineers, so support does not stop when the office closes.
Services for Kentucky Organizations
Most of our Kentucky clients are professional practices and mid-sized organizations where a handful of applications carry the whole business. The work is less about novelty and more about those applications being available, secure, and recoverable.
Managed IT and Help Desk
- 100% U.S.-based help desk, 24 hours a day, 365 days a year
- Remote monitoring and management on every endpoint and server
- Patch management for Windows and third-party software
- Dedicated engineers who know your practice management or line-of-business app
- vCIO planning and budget roadmapping
- Co-managed options alongside an internal IT person
Security and Compliance
- Endpoint and managed detection and response
- Firewall monitoring and management
- Microsoft 365 identity threat detection against account takeover and email fraud
- Dark web monitoring and end-user security training
- Penetration testing and vulnerability assessments
- Access, encryption, and backup practices documented so you can evidence them to auditors and carriers
Backup and Recovery
- Cloud backup with off-site replication
- Air-gapped copies that ransomware cannot reach
- Daily verification — that a backup ran is not evidence it works
- Quarterly test restores
- Fast restore of a single file or an entire server
- Documented recovery expectations, agreed before you need them
Cloud, Microsoft, and Remote Access
- Microsoft 365 migration, hardening, and licensing review
- Teams Phone to replace an aging phone system
- Azure Virtual Desktop and Citrix for secure remote access
- Private cloud hosting in a Tier 4 data center
- Multi-site networking between offices and clinics
- Copilot readiness and AI governance
Proud to Partner With
Frequently Asked Questions
Do you have an office in Kentucky?
Yes. Our Kentucky office is at 1935 S. Hurstbourne Parkway, Ste 1092, Louisville, KY 40220. Our headquarters is in Schaumburg, Illinois, and the help desk that serves both is 100% U.S.-based and staffed 24 hours a day, 365 days a year.
Do you serve Lexington as well as Louisville?
Yes, and our Kentucky client work began in Lexington. We support clients in Louisville, Lexington, Frankfort, and Bowling Green. Because Louisville and Lexington are roughly eighty miles apart, we set on-site expectations by metro rather than making one blanket promise for the whole commonwealth.
Do you support Southern Indiana and Cincinnati?
Yes. The Louisville metro extends across the Ohio River into Southern Indiana, and we also serve clients in the Cincinnati area. Remote support is identical regardless of which side of a state line you are on.
Do you work with Kentucky medical practices?
Extensively — it is where our Kentucky work started. We deployed HIPAA-aligned remote access to electronic medical records for a Lexington family practice of nine physicians and 35 employees across two facilities, and we support clinical operations for practices and clinics elsewhere. See our healthcare IT page for detail on ePHI, security risk analysis, and EMR support.
How fast do you respond to issues?
Our 24/7/365 help desk is staffed by Level II and Level III engineers, with proactive monitoring designed to catch problems before they cause downtime — backed by response targets guaranteed in writing in your service agreement, rather than one number advertised for every client.
Can you take over from our current IT provider?
Yes, and transitions are a routine part of our work. We start with an assessment of what exists, document what was never documented, identify the gaps that tend to hide in an inherited environment — unverified backups, expired warranties, orphaned administrator accounts — and sequence the cutover so your staff experiences as little disruption as possible.
Will we work with the same engineers each time?
That is the intent. Dedicated engineers assigned to your account learn your environment, which is why long-tenured clients tell us they know the help desk team by name. Escalation to Level III engineering is available whenever an issue warrants it.
How do we get started?
Request a free network and security assessment. We review infrastructure, identity and email security, backup posture, and licensing, then give you a written summary of findings and recommendations with no obligation. We follow up within one business day.